General questions

All prices are listed in Australian Dollars (AUD).

 

All prices shown on our website are including GST of 10%. A summary of the GST component is provided on the Shopping Cart page after adding items to your cart, and also in the Checkout process in the final Order Review step.

 

We endeavour to ensure that our listed prices are current, but we reserve the right to amend our prices at any time. Items in your Shopping Cart will always reflect the most recent price displayed on the item’s product detail page. This price may differ from the price shown for the item when you first placed it in your cart. Placing an item in your cart doesn’t reserve the price shown at that time. It is also possible that an item’s price may decrease between the time you place it in your cart and the time you purchase it.

 

Yes,  but please email us for quote regarding freight before placing your order

We accept payment via Credit Card (Mastercard, Visa & Paypal). And direct debit

Yes it is. You can order from Ventilation Supplies with the confidence of knowing
that your details are protected.When you place an order, your credit card details are only used for the processing of payment and will be deleted once payment is processed. Ventilation Supplies does not store your credit card information on our servers, which provides further protection of your details.

Payment via your credit card is processed after you click the “Place Order” button on the final Order Review page during Checkout.

 

We are not required to provide a refund or replacement if you
change your mind.
But you can choose a refund or exchange if an item has a
major problem. This is when the item:
• has a problem that would have stopped someone from
buying the item if they had known about it
• is unsafe
• is significantly different from the sample or description
• doesn’t do what we said it would, or what you asked
for and can’t be easily fixed.
If the problem is not major, we will repair the item within
a reasonable time. If it is not repaired in a reasonable time
you can choose a refund or replacement.
Please keep your proof of purchase—e.g. your receipt

Other questions

Shipping charges are calculated on a per order basis and vary based on the postage destination.

We deliver to most areas within Australia. Our carrier delivers shipments during regular business hours, and requires someone to be present at the delivery address to sign for and accept delivery of goods.

 

Unfortunately, we cannot deliver to PO Boxes.

 

All shipments over 16 kilograms must be offloaded at the nominated delivery address using the appropriate materials handling equipment, and accepted by yourself or your appointed representative.

 

A. Please allow 1-3 working days for your order to be processed by our staff.  Depending on location please allow 7-10 working days for your order to arrive.

 
 

A. Personal information about visitors to our site is collected only when knowingly and voluntarily submitted. For example, we may need to collect such information to provide you with further services or to answer or forward any requests or enquiries. It is our intention that this policy will protect your personal information from being dealt with in any way that is inconsistent with applicable privacy laws in Australia. For full details relating to the collection and use of personal information you may supply to us through your conduct on the website, please see our Privacy Policy.

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