Privacy Policy
In this Website Privacy Policy, “we” “us” and “our” refers to Ventilation Supplies Pty Ltd (ABN 20 159 146 620). By using this site, you agree to the Website Privacy Policy of this website (“the website”), which is set out on this website page. The Website Privacy Policy relates to the collection and use of personal information you may supply to us through your conduct on the website.
We reserve the right, at our discretion, to modify or remove portions of this Website Privacy Policy at any time. This Website Privacy Policy is in addition to any other terms and conditions applicable to the website. We do not make any representations about third party websites that may be linked to the website.
We recognise the importance of protecting the privacy of information collected about visitors to our website, in particular information that is capable of identifying an individual (“personal information”). This Website Privacy Policy governs the manner in which your personal information, obtained through the website, will be dealt with. This Website Privacy Policy should be reviewed periodically so that you are updated on any changes. We welcome your comments and feedback.
Personal Information
1. Personal information about visitors to our site is collected only when knowingly and voluntarily submitted. For example, we may need to collect such information to provide you with further services or to answer or forward any requests or enquiries. It is our intention that this policy will protect your personal information from being dealt with in any way that is inconsistent with applicable privacy laws in Australia.
Use of Information
2. Personal information that visitors submit to our site is used only for the purpose for which it is submitted or for such other secondary purposes that are related to the primary purpose, unless we disclose other uses in this Website Privacy Policy or at the time of collection. Copies of correspondence sent from the website, that may contain personal information, are stored as archives for record-keeping and back-up purposes only.
Collecting information on Non-Registered users (Guests)
3. In order to conduct transactions on this website you may need to provide us with certain information. This may include submitting your name, company name (if applicable), address for billing, address for delivery, your email address, telephone/fax contact and other information.
Collecting information on Registered users
4. Registering with us is optional and will provide you with access to additional services on this website. If you decide to register with us, we collect personal information about you in order for you to take full advantage of our services. To do this it is necessary for you to provide additional information to us as detailed below.
5. Registration: You must provide certain information to us as set out on our registration page. Registration may include submitting your name, company name (if applicable), address for billing, address for delivery, your email address, telephone/fax contact, option on receiving updates and promotional material and other information. You may access this information at any time by logging in and going to Your Account.
Credit Card Details
6. Credit Card details are only used for processing the payment of orders and will be deleted once payment is processed.
Disclosure
7. Apart from where you have consented or disclosure is necessary to achieve the purpose for which it was submitted, personal information may be disclosed in special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, users, or anyone else who could be harmed by such activities. Also, we may disclose personal information when we believe in good faith that the law requires disclosure.
8. We may engage third parties to provide you with goods or services you request on our behalf. In that circumstance, we may disclose your personal information to those third parties in order to meet your request for goods or services.
Security
9. We strive to ensure the security, integrity and privacy of personal information submitted to our sites, and we review and update our security measures in light of current technologies. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure.
10. However, we will endeavour to take all reasonable steps to protect the personal information you may transmit to us or from our online products and services. Once we do receive your transmission, we will also make our best efforts to ensure its security on our systems.
11. In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorised access to your personal information.
Collecting Information from Users
12. IP Addresses: Our website and web servers collect and store your IP address when you interact with certain services on our website to assist us with the diagnosis of problems or support issues with our services.
13. Cookies: By accessing or using our website you consent to our use of “Cookies”. A Cookie is a small piece of data stored on your computer or mobile device by your web browser. We use Cookies to identify areas of our website that you have visited and personalise the Content that you see on our Website. Most web browsers can be set to disable the use of Cookies. However, if you disable Cookies, you may not be able to access services or functionality on our Website correctly or at all. We never place Personally Identifiable Information in Cookies.
14. Tools and Applets: We use Google Analytics to help us analyse how users use the site. The tool uses cookies to collect standard Internet log information (including IP address) and visitor behaviour information anonymously. These cookies provide you with a better experience and allow us to increase your security. This aggregate, non-personal information is transmitted to Google and is collated and provided to us to assist in analysing the usage of the site. We will not associate any data gathered using the analytics tool to any personal information you may have provided whilst using the site. We will never (and not allow any third party to) use the tool to collect or track any personally identifiable information. Google will not associate your IP address with any other data held by Google, and neither we nor Google will link, or seek to link, an IP address with the identity of a computer user.
Access to Information
15. We will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. If, at any time, you discover that information held about you is incorrect, you may contact us to have the information corrected.
16. In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us.
Links to other sites
17. We provide links to Websites outside of our websites, as well as to third party Websites. These linked sites are not under our control, and we cannot accept responsibility for the conduct of companies linked to our website. Before disclosing your personal information on any other website, we advise you to examine the terms and conditions of using that Website and its privacy statement.
Problems or questions
18. If we become aware of any ongoing concerns or problems with our websites, we will take these issues seriously and work to address these concerns. If you have any further queries relating to our Privacy Policy, or you have a problem or complaint, please contact us.
19. For more information about privacy issues in Australia and protecting your privacy, visit the Australian Federal Privacy Commissioner’s website: http://www.privacy.gov.au/.
